Last updated: 10 November 2026
These terms apply when you book a session or treatment, buy a gift voucher or use our website. Please read them before you book. Nothing in them affects your legal rights as a consumer.
Who we are
Floatfree is run by Colin Solomon from our clinic in Watford, Hertfordshire.
- Email: createyourwellness@gmail.com
Our website
The information on our website is general. It isn’t medical advice and doesn’t replace advice from your GP or another doctor. Please don’t stop or change any medical treatment without talking to your doctor first.
We work to keep the website accurate, but sessions, availability and prices can change. The words and images on the site belong to us or are used with permission, so please don’t copy them for commercial use without asking us.
Booking
You can book through Fresha or by contacting us. When you book through Fresha, Fresha’s own terms also apply to the booking, but your agreement for your session or treatment is with us.
Please arrive 15 minutes before your session. If you arrive late, we may have to shorten your session so the next person isn’t kept waiting.
Your health and safety
Our sessions and treatments are not suitable for everyone, or at every time. Please tell us when you book, or before your session, if any of these apply to you:
- you're pregnant (please tell us how many weeks)
- epilepsy, or a history of seizures or fainting
- a heart condition, high or low blood pressure, or a pacemaker or other implanted device
- a skin condition, rash, cut or open wound
- a tattoo or piercing that hasn't fully healed
- an infection, or sickness or diarrhoea in the last 48 hours
- recent surgery or a recent injury
- any other medical condition, or medicines you take
Depending on your answers, we may ask you to check with your GP or midwife first, suggest a different session, or ask you to wait. Some sessions are not suitable at some stages of pregnancy. Let us know about any changes to your health before later visits.
Please don’t come if you’ve drunk alcohol or taken recreational drugs that day. We won’t be able to treat you, and we may treat it as a missed appointment.
- Our sessions and treatments work alongside medical care and don't replace it. If you have a medical condition, please keep seeing your doctor.
- Colin may decide a session or treatment isn't suitable for you, and may suggest you see your GP instead.
- If you're under 18, please contact us before you book. We need consent from a parent or guardian, and some sessions may not be suitable.
- Everyone responds differently, so we can't promise a particular result.
During your visit
- Please shower before you float. It keeps the water clean for everyone.
- The float room door is never locked, and you can open the float pod or get out at any time.
- If you feel unwell during or after a session, please stop and tell us straight away.
Prices and payment
Prices on our website may change. The price that applies is the one confirmed when you book. Unless your booking says otherwise, you pay at the clinic on the day of your visit.
Courses, such as the four-session float course, must be used within the time shown when you buy them (3 months for the float course).
Cancelling or moving an appointment
Please give us at least 24 hours’ notice if you need to cancel or move your appointment, through Fresha or by contacting us. This lets us offer your time to someone else.
If we charge for a late cancellation or a missed appointment, we’ll tell you the amount when you book, and it will never be more than the price of the session. We won’t charge it when you cancel under your right to change your mind (see below).
If we need to cancel or move your appointment, for example because of a problem with the water or the equipment, we’ll tell you as soon as we can and offer you another time or refund anything you’ve paid.
Changing your mind
If you book a session or buy a voucher without coming to the clinic, for example through Fresha, by phone or by email, the law gives you 14 days from the day you book or buy to cancel for a full refund.
If your appointment falls within those 14 days, booking it means you’re asking us to see you before the 14 days are up. You can still cancel before the appointment and get back anything you’ve paid. Once a session has been given, you can’t cancel it for a refund.
To cancel, email or call us.
Gift vouchers
- Gift vouchers are valid for 12 months from the date of purchase.
- They can be used for any session or treatment of the same or greater value, with any balance paid on the day.
- You can buy a digital voucher through Fresha, which sends it by email. The person who receives it can book online through Fresha or by contacting us.
- You can also design and print a voucher on our website. The website doesn't take payment, so a printed voucher is valid only once it has been paid for. Please contact us to pay for it before you give it. Printed vouchers are redeemed at the clinic.
- Vouchers can't be exchanged for cash, except where the law gives you a refund (see "Changing your mind").
If something goes wrong
The law requires us to provide our sessions and treatments with reasonable care and skill. If you’re unhappy with a session or treatment, please tell us as soon as you can and we’ll do our best to put it right. If we haven’t met that standard, you may be entitled to have it repeated or to a price reduction, which in some cases can be a full refund.
If you can’t settle a concern with us, Citizens Advice can help with your consumer rights.
Our responsibility to you
We’re responsible for loss or harm you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We’re not responsible for loss that wasn’t foreseeable, or for business losses.
Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.
Your information
Our Privacy Policy explains how we use your personal and health information.
Changes to these terms and the law that applies
We may update these terms from time to time. The version on our website when you book is the one that applies to that booking.
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.