Last updated: 10 November 2026
This policy explains what information Floatfree collects about you, why we collect it, who sees it and what you can do about it. If anything is unclear, please ask us.
Who we are
Floatfree is run by Colin Solomon from our clinic in Watford, Hertfordshire. We offer floating in float pods and a float room, infrared sauna, Aqua Hydrotherapy, Shiftwave sound therapy and massage.
Colin is the controller of your personal information. This means he decides how it is used and is responsible for looking after it. You can contact us about anything in this policy:
- Email: createyourwellness@gmail.com
When you contact us
Our contact form asks for your first name, your email address, what you’d like to know about and a message. When you send it, the form emails your details to us. The website itself doesn’t keep a copy. If you email or call us instead, we use your details in the same way.
We use these details to reply to you and, if you want, to book you in. You can ask us about floating with a health condition, so your message may include information about your health. Please share only what you’re comfortable with: we ask the health questions we need before your first visit. Anything you tell us about your health is kept confidential and used only to answer you and keep you safe.
Gift voucher designer
The voucher designer on our gift voucher page works entirely in your browser. What you type stays on your device so you can print your voucher. Nothing is sent to us or saved.
Bookings and gift vouchers through Fresha
We take bookings and sell digital gift vouchers through Fresha. When you use Fresha, you give your details to Fresha, and Fresha’s own privacy policy applies. Fresha passes us what we need to see you, such as your name, contact details, appointment time and anything you add to your booking. If you answer our health questions through Fresha, Fresha stores your answers for us.
Your health and your visit
Floating, the infrared sauna, Aqua Hydrotherapy, Shiftwave and massage are not suitable for everyone, or at every time. So before your first visit we ask you some health questions, for example about pregnancy, heart conditions, blood pressure, epilepsy, skin conditions, wounds and recent tattoos. If you book a massage, Colin also asks about your medical history, medicines and any injuries, and keeps notes of each treatment and how you’re getting on. We keep your answers and your consent to treatment with your record.
We need this to look after you safely. You don’t have to tell us anything, but without it we may not be able to offer you some experiences.
We also keep a record of your bookings and what you’ve paid, for our accounts.
Our legal reasons for using your information
Data protection law only lets us use your information when we have a lawful reason. Ours are:
- To provide your booking: your contact details, bookings and records are needed to provide the sessions and treatments you've asked for.
- Legitimate interests: answering your enquiries, improving our website, running the clinic, and keeping records in case of a complaint or claim.
- Legal obligation: keeping accounts, which tax law requires.
Health information is a special category of information under the law. We use it with your explicit consent, which you give when you answer our health questions, and to provide care under a duty of confidentiality, which the law also allows. In rare cases we may also need it to deal with a legal claim.
Who we share it with
We never sell your information or share it for anyone else’s marketing. We share it only with:
- Google, because our email is a Gmail account. Emails you send us, and our replies, are stored by Google.
- The people who build and look after our website, and our hosting provider. They can see website data only to run the site for us.
- PostHog, our website analytics service (see "Cookies and analytics" below).
- Your GP or another health professional, only if you agree, unless there is a serious risk to your health or someone else's, or the law requires it.
- Others where necessary: our insurer or legal advisers if there is a claim, and the police, a court or a regulator where the law requires it.
Where your information is stored
Our website and its database run on a hosting provider’s servers in Finland, and PostHog stores analytics data on servers in the EU. UK law recognises EU data protection as adequate, so your information has the same protection there as in the UK. Google may store emails outside the UK, including in the United States, and uses safeguards recognised under UK law when it does.
How long we keep it
- Health answers and treatment records: eight years after your last visit. For a child, until their 25th birthday, or their 26th if they were 17 when treatment ended.
- Enquiries: up to 12 months after we last hear from you. If you become a client, your enquiry is kept with your record.
- Payment and accounts records: six years, as tax law requires.
After that, we delete or securely destroy it. We keep your information confidential and take sensible steps to keep it secure. Your health information is seen only by people who need it to look after you.
Cookies and analytics
Our website doesn’t set any cookies for visitors. The only cookies come from WordPress, the system our website runs on, when our own team logs in to manage the site. Our fonts are loaded from our own website, not from Google or any other font service. Fresha sets its own cookies when you visit its site.
We use PostHog to see how our website is used, so we can improve it. It’s set up without cookies: it stores nothing on your device and doesn’t remember you from one page to the next. It records which pages are visited, which website sent you to us, your browser and type of device, how quickly pages load, clicks on links and buttons, and your rough location (town or country) worked out from your IP address. PostHog doesn’t keep your IP address, builds no profile of you and doesn’t follow you to other websites. We only use these figures as statistics, and they don’t tell us who you are.
You can turn analytics off at any time with the “Turn off analytics” button on this page. Your browser then remembers your choice, and your visits are no longer counted.
Your rights
You have the right to:
- get a copy of the information we hold about you
- have it corrected if it's wrong
- have it deleted, although we must keep health and accounts records for the periods above
- ask us to limit how we use it, or object to how we use it
- receive information you gave us in a format you can reuse
- withdraw your consent at any time
To use any of these rights, email us. It’s free, and we’ll reply within one month. We don’t make decisions about you by automated means.
Complaints
If you’re unhappy with how we’ve handled your information, please tell us first. We’ll acknowledge your complaint within 30 days and look into it properly.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator: ico.org.uk or 0303 123 1113.
Changes to this policy
We’ll update this policy if the way we use information changes, and change the date at the top.